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FRP – Is it the right service option for my business?

Vessel downtime is a bottom line killer. The costs of a vessel being out of service can far exceed the cost of maintenance or simply replacing an engine should failure occur.

Though Marinediesel are experts in manufacturing engines for heavy use and long life cycles, our engines occasionally break down and require repair.

The best way to minimize the cost of downtime on vessels with extremely critical operating schedules is Marinediesel’s FRP – Factory Replacement Program. All Marinediesel distributors are fully trained and can offer these service agreements.

The FRP ensures that should mechanical failure occur, the quickest possible maintenance will be immediately in force.

How does the program work?

  1. The customer contracts in advance with Marinediesel to provide a spare engine on loan at the MTBO.
  2. The existing engine is removed by the local distributor and sent to the factory for overhaul.
  3. When complete, the newly overhauled engine is returned to the customer and installed by the distributor.

What are the advantages of this type of contract?

  1. As the manufacturer, Marinediesel is well-positioned and equipped to completely overhaul the engine, quickly, correctly, and to “as new” standards.
  2. Vessel downtime is minimized. A spare is kept by the distributor locally. “Pop it out and drop it in”. Quickly, and with no bottom line impact.
  3. Maintenance costs are known in advance and kept under control. No surprises for unexpected “rush” or “express” services.
  4. While the engine is being overhauled, the latest upgrades can be performed at the same time.

If you are interested in FRP on your next project, simply contact Marinediesel or your local distributor for a quote.

MarineDiesel Distributor Profile – Amos Industries Singapore

 

Today’s article is a profile of MarineDiesel’s long time distributor in Singapore, Amos Industries Pte Ltd.

Established since 1996, Amos Industries is now a fully accredited ISO 9001:2008 company, with the UKAS Quality management stamp of approval. Not only so, we are certified with the BizSafe level 3 accreditation from workplace health & safety council in 2011.

Being in the business for over a decade, many strong customer relationships have been built through our professional services and products. This has also led us to work in partnership with many shipyards and boat owners.

We provide the complete one-stop, hassle-free solution for your boating needs, supplying a wide range of boating products and equipment. The range of products spans across lightweight high horsepower diesel engines, marine generators, power systems, air conditioning systems and boat sublift system.

Integrity is vital to us; evident by our promise to stand by manufacturers’ warranties and guarantees. We believe after – sales service is important to both our customers and us, as such, we stock a wide range of spare parts, and provides timely after – sales support. Our people are committed to go the extra mile for the customer, understanding and delivering a value driven solution for their needs, building Amos’s success upon reliability, honesty and integrity.

In addition to MarineDiesel engines, Amos is the distributor for Singapore for the following brands:

Seatek Engines

Hyundai Seasall

Mercury Outboards

Kohler Gensets

Konrad Stern Drives

Amos is fully factory trained in MarineDiesel products, and has inventory of spare parts in Singapore.

If you or your company are located in Singapore, and you would like a customized quote on MarineDiesel engines for your project, contact Amos Industries today:

1 Yishun street 23
05-09 YS-ONE
768441 Singapore
Phone: +65 6853 8055
Fax: +65 6852 1635
Mail: chenghwee@amosind.com.sg

 

 

 

Want to be a MarineDiesel Distributor or Dealer? This is what we require.

 

MarineDiesel has become a company with true global reach. Our sales and distribution network reaches to over 30 countries and regions around the world. We have sold engines in far more locations.

Here at MarineDiesel, we receive around a dozen dealer and distributor inquiries every month. In the last couple of years, we have drastically tightened the requirements to become a distributor for our engines.

Why?

Quite simply, engines require a level of after sale service that most trading houses are unable or unwilling to provide. Unlike with other marine equipment, like most electronics, with engines, spare parts in a country are essential. Trained technical staff are essential. You cannot merely keep an engine in inventory and be “good to go”. Distributorship requires an investment, not only in money, but in time, along with the capability and willingness to adequately develop a local market.

So, what does it take to become a MarineDiesel distributor? Distributors are partners, in every respect. Five primary criteria:

  1. A commitment to factory training. In Europe. On an ongoing basis.
  2. Successful completion of training. Distributors must service everything that they sell.
  3. A commitment to maintain adequate levels of spare parts in country, in inventory, based on sales.
  4. A commitment to minimum annual sales.
  5. Adequate service facilities, infrastructure, and personnel to rebuild engines, test engines, commission engines, and service engines.

All MarineDiesel distributors must be approved based on the above points. If a company wants to sell our engines, but lacks the service facilities, people, or financial capability to adequately become a distributor, we will usually make them a dealer, under an existing distributor’s contract.

There are regions without existing distributors. If you are interested in working with MarineDiesel, please check our Global Dealer Map and Contact us with your inquiry.

 

 

 

 

 

 

 

 

MarineDiesel Dealer Profile – JMP Marine Korea

 

Today’s article is about our distributor in the Republic of Korea, JMP Marine. MarineDiesel has long worked with JMP in Korea, and we are proud to have such a technically proficient partner working with us there.

The Korean market is complex, with rigid emissions regulations and a well-developed shipbuilding industry. JMP Marine is well-positioned, with their office in Busan, in the center of the Korean maritime industry.

JMP has been working with numerous engine and repair companies manufacturing whole pumps or parts under the direction of engineers looking for the quality expected of the pumps to be used on the engines they manufacture or repair.

JMP offers their experience in the R&D department to bring out new pumps for engine manufacturers. JMP offers a niche market in the parts supply for older pumps. They include Shafts, Cams, Mechanical Seals, Bearings, Gaskets, O-Rings, Cover Plates etc.

In addition to being a manufacturer of innovative impellers and pumps, they represent MarineDiesel and several other engine brands in Korea, including Seasall. They are fully factory trained and maintain complete spare parts in-country.

If you are interested in a quote for your project, please contact JMP Marine:

JMP Marine

74-7 Samrack-dong, Sasang-gu, Busan
Korea 617-070
Phone: +82 513027337
Mail: jmp@jmp.co.kr

 

 

Marinediesel Distributor Profile: Maldives and Sri Lanka

 

Maldives-Flag-128Sri-Lanka-Flag-128

 

Today’s post highlights the MarineDiesel distributor for the Maldives and Sri Lanka, Narayan Marine Tech, Ltd. They are a recent addition to the MarineDiesel network, and offer full sales and service capabilities.

Narayan Enterprise established as a proprietorship concern in 1997 and started its business of exporting of ship machinery and spares sourced from the all over the world through our partners.

Narayan Enterprise up graded as a Private Limited company, and is now known as Narayan Marine Tech Pvt Ltd. We are one of the major Comprehensive stockiest and supplier for all types of Marine Equipments, Spares, & Engines routings anywhere in the sub-continent and of the world.

It is our Vision to serve our customers best maintaining a high quality commercial position, personal relations and confirming the quality services. We have good business relations with suppliers of marine spares and equipments from international companies and we import to meet the varying needs of our customers.

We are committed to operate our business with focus on customer satisfaction and its enhancement by delivering marine equipments and spares as per customer’s requirement in time, in a cost effective manner, have adopted, communicated and implemented the policy of continual improvement for effectiveness of the Quality Management System within organization. Our quality system is backed by team of highly qualified and experienced engineers and technicians who are always available for service and support. “We are modeled as a one- stop point of contact for suppliers and services concept.”

Narayan Marine Tech Pvt Ltd is authorized dealer of Marine Diesel engine for Sri Lanka and Maldives. Now we are capable to provide service and support for Marine Diesel engines at these locations which includes repair and maintenance contract as per customer requirement, installation and commissioning service at site, genuine spare part service on time and factory replacement program.

More details visit our website www.narayanmarinetech.com or contact:

Name  : Mr. Sandip Subhash Survase

Email  : sandip@nbgindia.com

Mobile  : +94727730883

Skype  :  sandip883

 

 

 

 

Always check your serial number

 

Engines occasionally have mechanical problems. They all do. Often, when customers or distributors contact MarineDiesel for service or spare parts, the first thing we will ask, even before the problem, is for the engine’s serial number.

The serial number of the engine is always located on a metal tag on middle of the starboard  side of the engine (right side on non-marine or industrial engines). The serial number will be in the following format MD-XXX######, with six digits after the “XXX”.

Why do we ask for the serial number? Several reasons:

  1. Often, there have been service advisories, component upgrades, or changes to the design of the engine that were made after it was built. The serial number is logged at the time the engine is manufactured, and we instantly know what, if any, changes were made since that time.
  2. Warranty issues always require a serial number. If we have warranty repairs, we need to track them based on the date of manufacture.
  3. We need to verify the specific engine model. Though perhaps 80% of the components are compatible between engine models, around 20% are non-compatible.
  4. We need to check the version of the ECU software and whether any customizations were made.

 

 

 

 

MarineDiesel Dealer Profile – Uganda

 

 

Today’s posting is about the MarineDiesel dealer in Uganda, Equatorial Training and Marine Services (“ETMS”).

Though Uganda is a landlocked country, there are numerous lakes and rivers in the country, including Lake Victoria, and MarineDiesel has conducted a fair amount of business there over the years and completed numerous projects.

A new member in the Marinediesel family, Equatorial Training and Marine Services Ltd. (ETMS) is a marine Project Management company, with a primary focus on marine operations, training, safety / security ‎and remote, last mile, logistics solutions.
The partnership with Marinediesel is a positive step towards promoting and providing a world class product in a region where choice is limited and readily available competence based marine training, almost non-existent. Through its existing relationships with multiple boat builders, government contractors‎, corporations, NGO’s and governments in Sub Saharan Africa and beyond, ETMS intends to provide reliable, purpose driven solutions to serve its customers needs.
Furthermore, ETMS has, for almost a decade been the primary funding partner to the National Lake Rescue Institute / Safe Waters Foundation‎, an independent non-governmental / not for profit foundation registered in Uganda and Sweden. The mission of the Foundation is to secure, enable, and support emergency first response initiatives through management, research, training and development activities. Emphasis is on water safety and security, drowning prevention, search and rescue, as well as communication and coordination of emergency response. The latter is achieved through a Carmenta CoordCom emergency communication, control, and management facility set up in Kampala, Uganda, to serve both humanitarian and commercial needs.
The combination of a commercial entity offering support, knowledge, solutions, and products to a developing business community, and a humanitarian foundation striving to develop safety awareness and enhance the emergency management systems in the region enables a push-and-pull philosophy where business development supports humanitarian development, and where grass-root humanitarian development serves to contribute to better living conditions, strengthening social institutions and supporting an evolving regional economy.
National Lake Rescue Institute / Safe Waters Foundation have a strong, decade long, relationship with the international Search and Rescue Community at large, and the Swedish Sea Rescue Society (SSRS) in particular.
This relationship with ETMS, enables focused support to be delivered to the existing, regional Marindiesel owners by establishing a Marinediesel operations, maintenance and training facility, initially serving the Lake Victoria region in close cooperation with National Lake Rescue Institute / Safe Waters Foundation.
If you have an upcoming project or require a quote, contact ETMS today, and they will be happy to help:

Equatorial Training and Marine Services (ETMS) Ltd

 Plot179, Kawuku Road, Bunga,
Kampala
Uganda
+256772475757
www.etms.co.ug
info@etms.co.ug
 

 

 

 

 

Why does oil need to be changed?

 

 

Why does engine oil need to be changed? An interesting question, no doubt. It is also a logical question. Theoretically, MarineDiesel engines are sealed with gaskets and a multitude of filters. Engine oil should never get “dirty”. Yet, it does get dirty, and eventually turn to sludge. Why is that?

The short answer is due to chemical change.

Oil breaks down over time. It changes chemically as it sits in the engine. As the oil breaks down, it loses its’ lubricating and cooling properties, (the reason it is needed in the first place), and can perform those functions less efficiently. That is why your MarineDiesel manual will require a change of engine oil at least annually, or more often, depending on use.

The other reason is that, despite the engine being “sealed”, minute amounts of microscopic particles will enter the engine from the air, water, or through wear and tear of the engine itself. Of course, lack of maintenance exacerbates this process, and can quickly turn the oil into sludge as the engine runs. Gaskets wear out. Filters become clogged. Extreme climates add to the problem. These microscopic particles can be difficult to detect without specialized equipment. Many MarineDiesel distributors have the equipment and training that is necessary for this testing, and you should contact them for assistance with ongoing problems related to oil.

MarineDiesel recommends the use of synthetic oil in our engines. The paragraphs below are from a service bulletin we issued when we changed from natural to synthetic oil. The type of oil is extremely important in keeping your engine operating trouble free.

Marinediesel is changing the oil specification for all VGT engines from 15W/40 API:CJ-4 (mineral oil) to FULLY SYNTHETIC 15W/40 API: CJ-4.
If a 15W-40 quality is difficult to find on the operators location 10W-40 or 5W-40 oil in the same quality range is perfectly suitable

Those oils (10-40/5-40) are also strongly recommended for cooler climates, but can without problems be used globally

Background for change:

It has been seen in a few of our in-house durability tests where the engines are run at tropical scenarios and at high load for prolonged time that there is a potential for deposit or sludge build-up in the turbo housing. The turbo is cooled both by coolant and the oil itself, the oil temperature is well within limits of what a mineral oil can handle but the wall of the turbo can exceed these temperature limits under severe conditions and cause some deposit building up on this wall. These deposits could over time cause disturbances with the hydraulic actuation of the VGT vane system in the turbo.

Synthetic oil will not cause deposit build-up even under severe conditions and we strongly recommend that all VGT engines are serviced with FULLY SYNTHETIC 15W/40 CJ-4 oil  or similar quality/weight as mentioned above.   

 

 

Maintenance Tip of the Week – Warranty 10/06/2014

 

Maintenance Tip of the Week:

In cases where you believe you may have a warranty issue:

You may or may not have legal remedies, but to ensure you have a proper record of the situation:

  1. Keep detailed records of engine maintenance that was performed, especially what was done and when.
  2. Make certain that what you are asking for is within the terms of your warranty. Many times, a claim is made when the engine was used improperly or the maintenance performed improperly or irregularly.
  3. Contact the engine dealer for assistance. They want to keep you as a customer.
  4. Through your dealer, contact the manufacturer. For instance, at MarineDiesel we will often honor a claim, even if it was not due to wrongdoing on our part or a manufacturing error. This is especially true if there are multiple problems that arose and a paper trail of maintenance performed was kept up to date.
  5. Be honest in your reporting. Technicians can usually tell if you are being truthful. For instance, we once had a claim that arose because of damage that arose from the customer operating without fuel filters. This was easily diagnosed when brand new filters were in place on the engine when the technician arrived and a vessel moored next to it had no filters. Once you are caught, future claims come into question.
  6. Pay attention to service updates from the manufacturer. Very often mechanical issues become known after time in service and easy, preventative fixes are quickly made, reducing the likelihood of a claim.
  7. READ THE MANUAL! The service intervals and procedures in the manual were developed by a long research and development process. They really are what needs to be done to ensure a long service life and adequate performance. Manuals are updated as more information becomes known. Seemingly simple maintenance operations are included in the manual for a reason.

Every engine manufacturer will make a mistake on building an engine every once in a while. Likewise, with thousands of parts, a bad component may end up in the finished engine. Your warranty exists for this reason. Most manufacturers will stand behind their products in cases of bona fide fault.

 

 

 

 

 

Dealers and Distributors – Our Network

 

 

Engines are different than typical consumer products in that a global sales and service network are an absolute requirement. Indeed, we have occasionally had to turn down business because of a lack of a physical presence in a particular country. This is important, because engines require service, spare parts, and dedicated knowledge in order to service them.

In order to adequately serve the global marketplace, we have developed a network of factory trained distributors and dealers around the world. Our requirements, on the surface, may sound onerous, but they are there for a reason. Many of our products are sold in regions that are remote, and you simply cannot service engines remotely.

There are two classes of sales and service facilities in our network: Distributors and Dealers.

Distributors typically have been granted exclusivity in their country or region. Indeed, sales or service inquiries received by our Swedish headquarters are normally referred to the distributor directly. Our distributors typically also service one or more other brands of engines. Distributors are required to have service facilities and adequate infrastructure to service the engines. They nearly always have substantial classroom and laboratory facilities for training customers. They all are required to  maintain stocks of spare parts IN THE COUNTRY. All are required to successfully complete factory service training. Needless to say, these requirements require a substantial investment in time, money, and infrastructure. When you conduct business with our distributors, your pricing is typically the same or lower than ordering directly from the factory. Service levels are at the same high standard. When you buy from our distributors, you receive landed prices, with all tariffs paid, and all importation requirements, like emissions certificates and other documentation, are handled by the distributor. Additionally, distributors have a local presence in your country, and can service your engines quicker, and more efficiently than is possible from thousands of kilometers away.  Additionally, engines, as a capital expense, are typically manufactured as the need arises. This means that MarineDiesel engines might require lead times of three or four months (as do most marine engines), depending on our production schedules. Several of our larger distributors can deliver new engines in a matter of days, because they maintain inventory on site and in their country.

Dealers are smaller MarineDiesel representatives. They virtually never are granted exclusivity. They may be under a distributor in a region (They order via the distributor), or they lack the facilities and infrastructure a distributor may have. Dealers are typically located in smaller countries or places where large facilities are absent. There are financial and service requirements for dealers.

To view our global network, click HERE

To become a MarineDiesel Dealer or Distributor, click HERE